Returns & Exchanges at MERKUR
We want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unworn items with original tags attached. Simply follow our streamlined process to receive a full refund or exchange for a different size.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging and include the packing slip. Ensure all original garment tags are still attached.
Ship It Back
Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing